FAQs > Care Planning

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If I am eligible for NHS Continuing Healthcare will I be able to remain in my current care environment?
Once you are assessed as eligible for continuing healthcare the NHS become responsible for the management of your care. It is their responsibility to ensure that the care provision meets your assessed health and social needs, whether they be psychological, emotional, physical or mental health needs.

The ICB should consult with you regarding your preferences and commission care services which maximise personalisation and offer individual control. If your preferred care arrangement is more expensive than the ICB wants to commission and if they can demonstrate that your needs could be met in a less expensive care setting, they do have the right to commission the less expensive care service. The ICB have a responsibility to take into account your preferences and to ensure that moving you to a new care setting or selecting a different care agency will not have a detrimental effect on your health. The ICB should also demonstrate that they have investigated all available options (such as negotiating a reduced rate) for keeping you in your current environment before deciding to change your care.

I have been asked to ‘top-up’ my care from my own money even though I am eligible for continuing healthcare. Do I have to pay?
Because continuing healthcare is based upon your needs and not your ability to pay, the ICB cannot set arbitrary caps on funding, nor can they ask you to make additional payments for your own care. To do so would be unlawful because it breaks one of the founding principles of the NHS. The only situation in which this would be permissible is if you chose to pay for extra support that is not intended to meet your assessed health and social care needs, and which could be clearly separated from your current care provision.

ICBs cannot impose a charge on you or your family because they feel that your care home is more expensive than they would like to pay, even if they believe that it provides you with non-essential services because those services could not be clearly separated from the rest of the care you receive in your care home.

My loved one has been assessed as eligible for NHS Continuing Healthcare funding. Who do I speak to about the care package?

Where someone is eligible, their Integrated Care Board (ICB) assumes responsibility for the care package. They should ensure your loved one’s needs are met, support them in making informed choices about their care, and resolve any problems with the package. Ideally your loved one should receive a case manager as a main point of contact. You should receive their details automatically. If you do not have a way to contact them, you can ask the ICB to put you in touch.

You can find your relative’s local ICB by clicking here. There may be contact details for the continuing healthcare team from the relevant webpage of the ICB’s website. Otherwise, you can try to use the general contact details to ask to be put in touch with the continuing healthcare team. 

I am currently in hospital but I have been assessed as eligible for NHS Continuing Healthcare. Who has the final say as to where my care will be provided?
If you are eligible for NHS Continuing Healthcare then the NHS are responsible for the delivery and management of your care. This means that the Integrated Care Board (ICB) have the final say as to where that care is delivered although the ICB should consult with you as to your preferences. The ICB should ensure that their preferred care setting meets your assessed health and social care needs, including psychological and emotional needs. The ICB must also demonstrate that they have fully considered the wishes of your representative if you have one before making a decision, and should commission care services that maximise personalisation and individual control.
I am currently funded by the Local Authority (social services). If I am eligible for continuing healthcare will I be able to move to more suitable accommodation?
The ICB has an obligation to ensure that any care provided whilst you are eligible for continuing healthcare meets your assessed needs. If either you or your ICB are unhappy with the quality of care being delivered in your current setting, then it may be possible for you to move as long as the ICB deem the alternative care setting suitable to meet your assessed needs. The ICB should not make changes to your care setting just because responsibility has shifted from the Local Authority (i.e. social services) to the NHS, due to the potential disruption to the management of your care.
What are Personal Health Budgets and should I request one?
As of October 2014 every person who is eligible for continuing healthcare should be offered a personal health budget. The aim of giving individuals (or their representatives) their own budgets to manage is to promote genuine choice and control over how your assessed care needs are met by providing you with the flexibility to choose your own care provision, within certain boundaries.

If you decide that you would like a personal health budget your Integrated Care Board (ICB) should work with you to set personalised care and wellbeing goals based upon the assessed needs detailed in your care plan. The ICB will offer you an indicative budget based upon these goals. ICBs may also offer free and independent brokerage services to help you create a support plan and to find appropriate services.

Personal health budgets can be managed in different ways. For example, you may decide that you wish to receive the cash so that you can buy in and manage the care and support services that have been agreed upon in your support plan. However, you do not actually have to handle the money or manage the care yourself if you don’t want that responsibility. Opting for a ‘notional budget’ gives you choice and control whilst leaving the complexity of employing and managing care services to the NHS.

Between 2009 and 2012 the Department of Health ran a pilot programme for personal health budgets. Oxfordshire was chosen to be one of the in-depth pilot sites. Our team at Beacon were heavily involved in the pilot through Age UK Oxfordshire from the outset which gave us the opportunity to influence key strategic decisions from an independent perspective, on behalf of our clients.

For more information we recommend that you visit NHS Choices’ personal health budgets webspace  here.