Appealing an eligibility decision

Management of your NHS CHC appeal

Our Appeal Management services are for those who have been assessed as not eligible for NHS Continuing Healthcare and would like us to manage the appeal process on their behalf.

Though it should be possible to navigate this system individually, our statistics show that those who engage representation have a higher chance of a positive outcome. From 2018 onwards, NHS statistics show a success rate of 13% – 25% for those assessed as eligible for NHS Continuing Healthcare following Local Resolution. The eligibility rate for those receiving representation from Beacon during the same period stands at 70 – 75%.

Our caseworkers will advise and share expertise with you, so that you are able to make informed decisions and remain in control of the process. Experience has shown that the key to a successful appeal is drawing on the detailed knowledge of the individual’s care needs from the people and professionals who know them the best. Our approach, which contrasts to many claims firms working in this area, is to involve you throughout to ensure that the case is built on accurate and comprehensive first-hand evidence.

By getting us to take the strain you won’t get bogged down in the volume and complexity of the administration and process. We are used to dealing with ICBs and other NHS bodies, we understand the confusing terms used and know how to keep the process moving and what steps to take next.

To help you stay in control of your budget, we offer two Appeal Management services:

Full Appeal Management Service

Our Full Appeal Management Service allows us to manage the whole process on your behalf from start to finish. This service includes:

  • obtaining all relevant records
  • full comprehensive appeal initiation at each stage (from local review process through to Parliamentary and Health Service Ombudsman)
  • working with you to build a thorough understanding of your care needs
  • comprehensive analysis of all written and verbal evidence, including care records and your Decision Support Tool (DST), to build a case
  • writing all letters, statements and submissions to support your case
  • arranging each stage of the process with your local Integrated Care Board (ICB) and NHS England
  • supporting you at every step of the way, including presenting at appeal panels in person.

Along the way, our caseworkers will keep you updated and explain each step of the process so you can make informed decisions and remain in control.

Bespoke Appeal Management Service

Our Bespoke Appeal Management Service is very similar to the Full Appeal Management Service, however rather than commissioning us to manage the entire appeal from start to finish, we agree each piece of work one stage at a time to help you plan and stay in control of your budget.


Our Appeal Management services are charged at our standard hourly rate and will be agreed with you in advance. The cost therefore varies according to the complexity of the case and the length of the claim period. You’ll stay in control because we’ll never tie you in to a long contract and we’ll keep you updated at every stage.

Click here to visit our Fees page and read more about how our fees compare to the market average.

To enquire about our Appeal Management services call us on 0345 548 0300, select option 2, and leave a message with your enquiry. Alternatively you can email or fill in a contact form.

We will respond to your enquiry for representation within 48 hours. Please try to contact us as soon as possible in advance of your assessment and let us know if there are any important dates we should be aware of.


  • "I truly would not have the strength or confidence to continue my battle for funding had it not been for my Beacon caseworker holding my hand every step of the process. Thank you Beacon for this exceptional service!"
  • "As well as being diligent and highly professional, she was caring, kind and considerate and used down-to-earth pragmatism in steering us through the complexities of the process to give us the confidence to continue."
  • "We are so glad we made contact with Beacon, after a long time struggling by ourselves. Not only are they experts in CHC, probably unrivalled, but they also care deeply about the people they are helping."
  • "There is no doubt in my mind that we would not have succeeded without Beacon’s support. I have no hesitation in recommending them highly to anyone who is seeking advice regarding CHC."
  • "We found out just before Christmas that our appeal was successful. I don’t mind admitting that when we got the letter my husband and I just burst into tears. We can never thank or recommend Beacon too highly."
  • "Would not have been awarded CHC Funding at local resolution appeal without the support and advice from Beacon.......they gave me the confidence and knowledge to fight for what I believed to be right."
  • "It was clear that our caseworker had read our huge quantity of paperwork and had a handle on the situation. We needed a huge amount of perseverance but after more than a year we WON!"

Other services

If you need help preparing for an NHS Continuing Healthcare assessment, talk to us about our Assessment Advocacy services.

If you’ve already had an assessment and are trying to decide whether to appeal, we recommend our Expert Analysis Service to scrutinise your NHS Continuing Healthcare assessment and decision.

If you wish to make a formal complaint about NHS Continuing Healthcare, contact us about our NHS Complaints Service.

Not looking for casework, and just have a few questions about your assessment and NHS Continuing Healthcare? Contact our Free Information & Advice service for general advice and to book a consultation of up to 90 minutes of free advice with a specialist adviser.