Order Successful

Thank you for ordering your printed Navigational Toolkit

Your Toolkit will be posted shortly, to the address you provided.

NB: latest CHC policy changes

Please be aware that in Autumn 2019 two changes to policy for CHC appeals – local resolution and independent review – were made by NHS England and the Department of Health, which are not yet reflected in our Toolkit.

  • Clinical Commissioning Groups are now able to set their own deadlines for individuals to request local resolution – the first stage of appeals – from the date you receive your eligibility decision letter. We’ve found this ranges from two weeks to six months. The letter should detail the timescales imposed by your particular CCG.
  • From 1 October 2019, or earlier in parts of the North of England, you now have just six weeks to submit all of your written evidence (including any supporting statements) for independent review, after you have requested the appeal.

The second of these changes means that if you wish to seek representation to help you through independent review, it is now vital that you get in touch with us – or your chosen representative – as soon as possible after receiving the local resolution decision, and before you notify NHS England of your wish to request an independent review. This is because it takes time to comprehensively review each case and develop a well-reasoned rationale with grounds for appeal.


Sign up to our newsletter