Public engagement opportunity with the PHSO

Posted on: February 2nd, 2024 by Amy

The Parliamentary and Health Service Ombudsman (PHSO) is looking for people to join them and input into one of two in-person ‘Dilemma Cafes’. The cafes will take place on the afternoons of 13 March (Manchester) and 20 March (London), and those attending will be asked to share their unique perspectives, opinions and views to help improve the work of the PHSO, and public services, for the better.

The Dilemma Cafes will be a type of discussion group, providing an opportunity for people to learn about ethical challenges and work together to help find solutions. Dilemma Cafes involve listening to and respecting others, asking questions and coming up with ideas (as well as eating and drinking – they’ll also be providing lunch and refreshments).

For these two Cafes the PHSO is looking specifically for members of the public and advocacy professionals to take part. These sessions would be a particularly good opportunity for anyone who has experienced a lack of accountability in the CHC system, or had a challenging experience of taking their case to the PHSO, to input into improvements to the system.

The Cafes will also offer an opportunity to work with others committed to making public services better. If you are attending as a member of the public, you will receive a £50 shopping voucher as a thank you for your time and involvement.

Please note both venues will be fully wheelchair accessible. By taking part you would not be employed by the Parliamentary and Health Service Ombudsman and, depending on how much you earn, this may affect your tax or benefits.

To get involved simply click here to fill in the online form. The deadline to complete the form is Sunday 3rd March 2024.

If you have any questions, please email


About the PHSO

The Parliamentary and Health Service Ombudsman (PHSO) investigates complaints about public services (such as the NHS, benefits and immigration).

It works closely with people to understand where, how and why public services sometimes fall short and fail to put people first, and champions higher standards of behaviour to encourage a better relationship between people and public services.


If you know someone who may be interested in taking part, please share this article via Facebook or Twitter @BeaconCHC.

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