Ombudsman

With free support from Beacon’s Information & Advice service, Margaret fought against the unlawful practice of families having to pay top-ups for care – and received over £35,000. In January 2012 Margaret’s (not her real name) mother, who had Parkinson’s disease, fractured her hip and was admitted to hospital. In hospital she was assessed as eligible for NHS Continuing Healthcare (CHC) funding, and was discharged to a nursing home. Margaret was told that the Clinical Commissioning Group (now ICB) that paid her mother’s CHC would not meet the full cost of the nursing home fees. The …read more