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At Beacon we strive to provide an excellent service to our callers and clients in line with our organisational values of being ethical, expert, personal and compassionate.

We appreciate your positive feedback, which we always share among the team.

We take all complaints seriously. If something goes wrong, we like to know so we can make every effort to ensure it never happens again.

We aim to:

  • Deal fairly and promptly with all complaints
  • Try to resolve complaints straight away, where possible
  • Respond to the complainant, in writing, once our investigations are complete
  • Keep complainant informed of our progress, in writing

If you wish to leave feedback or make a complaint, please email us at feedback@beaconchc.co.uk.